Genesys Cloud changed the way we do contact center.
June 22, 2023
Genesys Cloud changed the way we do contact center.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Cloud CX
We were moving out of our data centers and needed a cloud solution that met the requirement needs of 20+ different contact center solutions we were using and provided ease of use to our Business. Genesys Cloud allowed us to do a POC to prove the platform and not only did it meet our needs but it exceeded our expectations. Genesys has also been an amazing Partner that listens and is continuing to enhance the platform that we love, which brings out the company's great value.
- Ease of use for end users.
- Supportability
- Ability to create custom solutions.
- Availability of APIs for integration.
- WFM back office.
- Reporting
- Quality Management.
- The time to deploy for new projects has reduced.
- The cost to deploy has been reduced.
We just rolled out Chat using Gene's Knowledge workbench for one of our projects and it is deflecting, on average 250 calls per week.
It is as easy as turning on Speech analytics to get started!
Genesys delivered what it promised; the other platform was not there yet.
Do you think Genesys Cloud CX delivers good value for the price?
Yes
Are you happy with Genesys Cloud CX's feature set?
Yes
Did Genesys Cloud CX live up to sales and marketing promises?
Yes
Did implementation of Genesys Cloud CX go as expected?
Yes
Would you buy Genesys Cloud CX again?
Yes