Migration Delays, but excited for the cloud.
June 22, 2023
Migration Delays, but excited for the cloud.
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Cloud CX
We are transitioning our on prem telephony to Genesys Cloud CX. We are attempting to transition to a cloud based contact center model for multiple reasons i.e. easier integrations with other services, less overhead, improved self service etc. We've currently onboarded several contact centers and built some self service experience, which still need to go to production.
- Queue level reporting
- Easier user access management
- Recording the entire interaction end to end. (regardless of transfers)
- Skills based reporting
- Easier HR integrations
- Our implementation has taken longer than expected reducing our ROI
We are still working toward that, but are interested.
We hit roadblocks during 1 of our implementations, which wasn't attributable to Genesys Cloud CX fully, but a combination of business practices, Lex, and other integrations.
Avaya, but moving away from that to Genesys Cloud CX.
Do you think Genesys Cloud CX delivers good value for the price?
Not sure
Are you happy with Genesys Cloud CX's feature set?
Yes
Did Genesys Cloud CX live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Genesys Cloud CX go as expected?
No
Would you buy Genesys Cloud CX again?
Yes