Genesys Cloud CX met or exceed expectations.
January 11, 2024
Genesys Cloud CX met or exceed expectations.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Cloud CX
Our organization uses Genesys Cloud CX to stay in continual communication with fellow team members, and to better serve our membership. Fast and efficient communications are key in providing quality service not only to a client base but to co-workers as well, and Genesys Cloud CX allows us to do so.
- Instant Messaging between individuals team members.
- Instant Messaging between groups of team members.
- Multiple communication channels to choose from.
- Notifications for IM's could be more noticeable.
- We opted for Genesys Cloud CX in part for cost savings.
- Our expectations were definitely met with the implementation of Genesys Cloud CX.
Our management team is continually searching for and evaluating ways to improve internal and external service and performance. As an organization grows, there is nearly always a need to automate some aspects of the business. Genesys Cloud has helped us in that regard.
As we have grown, we've had no issues with the usability of Genesys Cloud CX; it has scaled nicely with our business without sacrificing the user experience.
We selected Genesys based on cost savings, user experience, scalability, and specific communication needs of our organization.
Do you think Genesys Cloud CX delivers good value for the price?
Yes
Are you happy with Genesys Cloud CX's feature set?
Yes
Did Genesys Cloud CX live up to sales and marketing promises?
Yes
Did implementation of Genesys Cloud CX go as expected?
Yes
Would you buy Genesys Cloud CX again?
Yes