End User Feedback and Thoughts.

There seem to be so many pages and options for support - but none of them are very seamless and some are very hard to maneuver or manage. I would like to learn more about the product features and tutorials etc. - but have had a hard time finding appropriate content.

I think easier to access options for training and features would be super - also info buttons to go with features that will take users to where they can learn about it - also a feature a week on the GCAP site would be awesome. Without these easy-to-access options, the program leaves a user feeling flat.

Call management is key - and I love the active live view of the call queue and reps on and active live time of activities. It excels in giving broad-based access to performance metrics individually and in a way that is healthy competition-wise as well. It should have more flexibility with scheduling so if breaks or lunches or nontraditional it should not cause issues with reporting or have to be scheduled in a way that is not accurate. It would do to have more tutorials on the various amounts of tools for end-users - and I do not see those readily available. I am sure there is functionality that I could use as an end-user to self-manage even if my supervisors or the teams are not taking advantage of any features.