PureCloud offers a lot for companies!
November 21, 2018
PureCloud offers a lot for companies!
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys PureCloud
We are working on rolling out Genesys Cloud across our entire organisation. We have broken it up into two phases - CC users then UC users.
- Saas capabilities (no more upgrades)
- Setting up new IVR additions and modifications
- Everyone in the company can know the status of everyone else and make direct internal calls without knowing people’s extensions
- Sometimes the system experiences rogue issues
- New Saas modifications are introduced all the time and sometimes we aren’t aware of the changes that result in needing to continually update documentation.
- During the initial login, it takes you to a splash screen to select Collaborate/Communicate
- Positive: allows full reporting for our CS and Sales teams
- Positive: easy to use and intuitive reducing learning times and needing to overcome training
- Negative: need to continuously support the system requiring an IT person
Much easier to integrate than Cisco