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PureConnect connects you to the world!
October 17, 2018

PureConnect connects you to the world!

Dennis Pohl | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Genesys Engage (formerly PureEngage)

We provide Managed Services for PureConnect customers (CIC and Caas). This covers worldwide services PureConnect delivers to customers.
  • Routing decisions upon customer data entries
  • DB lookup and routing
  • Create customer handlers to adapt customer business needs
  • The call flow creation via Attendant is a bit "Old school". Using a graphical interface to create call flows is industry standard by now, such as with PureCloud.
PureConnect fits nearly everywhere. The Genesys model is down to the amount of users.

Using Genesys Engage (formerly PureEngage)

Amazon DynamoDB, Amazon Elastic Compute Cloud (EC2), Amazon Glacier