Overall Satisfaction with Genesys Engage (formerly PureEngage)
We use it internally across the organization as it addresses TRUE presence management for our organization. Even through a recent acquisition, our legacy team still relies on Genesys PureConnect to stay in communication with one another.
- It displays another user's availability. As long as my co-workers keep their status updated, it is clear when I can contact them and when I shouldn't.
- It makes it super easy to have a conference call without disconnecting the other person in the process. The click and drag feature is my favorite thing!
- The flexibility of turning features on/off is great. I can customize my view of PureConnect for how I'm feeling that day.
- The widget that is used to move the views around is a bit tricky. Dragging a view is easy, but placing it in the widget correctly takes a few times to hit it just right.
- When adding new views, it can be tricky to find what you're looking for because some are buried a few clicks deeper than expected.