Not a great fit for small organizations.

There is a lot to learn to be able to use this effectively. In my opinion, not great for small organizations as it's too overwhelming and creates a lot of extra work.

In my experience, support was awful from both the tech side and our sales contact.

The company seems slow to progress with any changes customers ask for. I feel the lack of concern and contact I have had with the company has really left a bad impression on our organization. I contacted our sales rep a couple of years ago with a need, only to find out she had moved to a different position months prior, and we had a new contact. There was never any contact with us to let us know, in my experience, there was never an introduction with the new rep. I have never been able to get ahold of our new rep on the phone, nor has she ever responded to the voicemails I left. I only will get responses by email. We have never had any contact outside of contract renewal time to see if everything is ok, check to see if new features might apply to us. I never get any contact from the company as to new features, or what is happening, all I get are emails about webinars. When I raised concerns we had over a year ago in regards to functionality and things our donors were asking about, in my experience, there was no conversation about if they might implement these needs, if there was a workaround, or if they even took our thoughts as important. In my experience, when they were merging from Mobile Cause to GiveSmart, I kept waiting and being told they were going to have a CRM, which they knew was a HUGE need for us. Months of waiting later, I learn that, in fact, the CRM will not be part of what we have, but a stand-alone product and won't even integrate together. I just constantly shake my head at this company.

The plus side is they make everything very customizable for you, and you are able to make donation pages, events, etc., look, feel, and act like you want them to. In my opinion, that is also the downside. There are a million different places where you have to add text, choose colors, etc. It requires a full-time position to do it all. I am a one-person fundraising team with a full-time job elsewhere. I don't have the time to learn everything. It is just too much for a small organization.