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Google My Business: A Necessity With Room to Improve
August 31, 2020

Google My Business: A Necessity With Room to Improve

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Google My Business

Google My Business is used by our organization to keep our widest public audience (those who simply search for us through Google) up to date with the most pertinent details such as openings, closings, and changes in hours. This program addresses the problems of efficiently answering the broadest questions any potential visitor/customer could have and does so without the need of an email/phone call to one of our guest service representatives.
  • Easy to Use
  • Simple to Set Up
  • Provides Great Insight from Customers
  • Clunky Design
  • Accessibility can be Troublesome
  • Problems with Temporary Hours
  • More informed customers
  • More informed employees
  • Fewer calls asking only about basic information (hours of operation, etc.)
While our organization has researched other programs like Google My Business, the accessibility, price point, and market domination Google My Business has makes it seem uncalled for to switch over to anything else. While other programs may provide a smoother process or better customer service, it would be false to say other programs have the audience pool Google has.
Whether it is technical or customer support, Google My Business excels and suffers in the exact same ways that all other branches of Google do. While you'll eventually figure out the issue, the sheer magnitude of the company comes with expected hurdles, wait times, and support you'd come to expect from other large companies.

Do you think Google Business Profile delivers good value for the price?

Yes

Are you happy with Google Business Profile's feature set?

Yes

Did Google Business Profile live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Google Business Profile go as expected?

I wasn't involved with the implementation phase

Would you buy Google Business Profile again?

Yes

Google My Business is well suited for companies and organizations that ultimately have a physical presence. As broad as that sounds, it's true that with Google being the leading search engine, potential customers rely on the program's internal details on hours and reviews to make their decisions on when/if to come to your business. If hours and details are wrong, you are ultimately presenting your organization as disjointed and will paint your business in a bad light even if everything else is spot on. Thus, having a properly set up Google My Business is a necessity in the modern age despite its technical limitations behind the scenes.