Great product!
September 30, 2022
Great product!
Score 4 out of 10
Vetted Review
Verified User
Overall Satisfaction with GoTo Resolve
My organization uses GoTo Resolve to manage all our devices, to provide remote assistance to all users that work from home or are working on customer's site. The IT support we provide is usually related to the software installation on users' machine, the system configuration, Windows updates and drivers installation.
- Provides quick response to queries
- Keeps users up to date with all the news
- Provides detailed information about GoTo Resolve changes
- Devices list does not contain all the devices added
- Provide video tutorials how to use new features
- Total number of licenses sometimes does not show correct number
- GoTo Resolve generally works well and saved time by allowing to manage devices and users
We may consider switching our current ticketing system to the one offered by GoTo Resolve to allow us quickly and easily managing support tickets.
GoTo Resolve works faster and is cheaper.
Do you think GoTo Resolve delivers good value for the price?
Yes
Are you happy with GoTo Resolve's feature set?
Yes
Did GoTo Resolve live up to sales and marketing promises?
Yes
Did implementation of GoTo Resolve go as expected?
Yes
Would you buy GoTo Resolve again?
Yes
Using GoTo Resolve
60 - Mostly office staff that uses pc and laptops.