GoTo Resolve to resolve all your IT Incidents...
January 04, 2024
GoTo Resolve to resolve all your IT Incidents...
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with GoTo Resolve
We used it for remote desktop support. I supported approximately 500 users with it. I was easily able to access users desktops and resolve their issues in a timely manner using the tool. Was a great product. It was secure and user friendly. Was reasonably priced for the size of our organization. I was very happy with the product.
- Remote Desktop
- Mobile Device Management
- Patch Management
- needs a ticket system to be a full fledged ITSM Solution
- Needs integrations with Intune
- Needs integration with ServiceNow
- Allows us to resolve problems faster
- Allows us to prevent problems with zero day patching
- Keeps my users up and running and ticket counts low.
I like that it has always been around for me, and that it has such an easy way of connecting with my users to assist them with their needs on their machines from anywhere. Now in the post pandemic workplace work from anywhere is extremely important and this enables you to manage that much better.
Intune does not have remote desktop. Intune also does not do 3rd party patching very well. Manage Engine Desktop Central requires a VPN Client to access the remote clients. It also requires quite a bit of configuration to work well. GoTo Resolve is the most complete tool I have used. I would recommend it to anyone.
Do you think GoTo Resolve delivers good value for the price?
Yes
Are you happy with GoTo Resolve's feature set?
Yes
Did GoTo Resolve live up to sales and marketing promises?
Yes
Did implementation of GoTo Resolve go as expected?
Yes
Would you buy GoTo Resolve again?
Yes