Business Efficiency & Enjoyable Client Experiences Are Delivered
December 10, 2021

Business Efficiency & Enjoyable Client Experiences Are Delivered

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoToMeeting

We use GoToMeeting for all client calls and internal calls. We have used the features like screen sharing and chat to keep everyone on the same page during a call. The screen share is helpful so that clients can follow us through reports as well as integrate their employees into the conversation. We use Chat for large calls so that the presenter is able to stay on topic and others can jump in to answer any questions in the chat to not interrupt the flow of the call.

Pros

  • Online meeting rooms allow you to have the same link for all meetings that are recurring. This helps for people using different platforms for their calendar as they can plug in the link and it will always be correct.
  • Your connection status is helpful so you know when you may not have a great connection and need to switch locations or WiFi networks before you start a call. Catching this early means you aren't midway through a call and realize you're breaking up.
  • Personal meeting rooms allow a more polished look for guests of a meeting. Your photo, title, and other business information are shown and can be a holding place for your guests which is a more professional setting.

Cons

  • I would like the ability to leave a meeting without transferring the organizer role or having everyone kicked out. There have been a few items where I needed to restart my computer or plug in a different mic and I've had to tell everyone to leave and come back which isn't the best option for clients.
  • I would like the ability to brand my personal meeting room better. If there was a place for the business logo and info, I think that would set us apart.
  • When I mute a guest as the organizer, I have to unmute them as well if they want to speak. With 10+ people on a call, sometimes you just have to mute someone because of background noise but that person can't interject without the organizer unmuting them.
  • We are able to communicate efficiently with clients and employees.
  • The platform isn't used widely within our client database so we are asked to use other platforms that our clients are used to but we don't.
  • Only a few people in our company have access because we have to pay per user which can be challenging when someone is out and needs access to a meeting. If we haven't assigned a co-organizer, that meeting is dead and needs a new link sent out immediately which can get confusing for our clients.
I've used Zoom in the past and it has a clean interface. I wouldn't say that I have used it as much as I have GoToMeeting but its general purpose for conducting calls/meetings is present. The meeting codes are sometimes tedious to enter and the link (in my experience) sometimes doesn't open your app or brings you to a third-party site.

Do you think GoTo Meeting delivers good value for the price?

Not sure

Are you happy with GoTo Meeting's feature set?

Yes

Did GoTo Meeting live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of GoTo Meeting go as expected?

I wasn't involved with the implementation phase

Would you buy GoTo Meeting again?

Yes

GoToMeeting is appropriate for internal and external calls. The links require little to no setup for the guest's part and I find that most web browsers don't conflict with the platform either. Internal meetings are great with your teams as you can see everyone and really connect with people virtually. The client interactions are just as enjoyable because the interface is so user-friendly.

GoTo Meeting Feature Ratings

High quality audio
8
High quality video
8
Low bandwidth requirements
5
Mobile support
10
Desktop sharing
10
Calendar integration
10
Meeting initiation
10
Record meetings / events
10
Slideshows
10
Live chat
10
User authentication
10
Participant roles & permissions
7
Confidential attendee list
10

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