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I really enjoy using Groove and working with it
February 15, 2022

I really enjoy using Groove and working with it

Carly Compton | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Groove

I primarily use Groove for scheduled emails, templates, and email notifications. I find it useful for tracking emails so I am aware of when they are opened by people outside of our organization. I also like the scheduled email function so I can have emails set up to send at designated times.
  • They communicate very well; if you have an issue they will help
  • Provides tools that help improve your time management
  • Has many features to explore
  • The templates can be difficult to use but they have been very helpful when I have issues and always reach out to assist.
  • It would be nice to have more guides on all the features, as I'm sure there are some features I just don't know about.
  • Overall they're constantly improving and willing to help, which is a big plus.
  • Scheduled emails
  • Email tracking
  • Phone call tracking
  • Tasks
  • Helps with time management
  • Tracking emails helps when working with outside vendors/clients
  • Email logs assists with client records
I gave this rating based off my experience with Groove. I think they are a good company and I have enjoyed working with them. Their customer support and response time is great and makes it very easy to solve any problems you may come across. Their customer support is really what pushes this to such a high rating. I've never had such a fast response time and it's really nice to know that if you are having issues there are always people there to help.

Do you think Groove, a Clari company delivers good value for the price?

Not sure

Are you happy with Groove, a Clari company's feature set?

Yes

Did Groove, a Clari company live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Groove, a Clari company go as expected?

I wasn't involved with the implementation phase

Would you buy Groove, a Clari company again?

Yes

I use Groove to send scheduled emails and track my emails primarily. I know others use it to log emails and calls but I'm not very familiar with that side of Groove. So far I really enjoy using it and working with Groove has gone very well. Anytime you have issues with something they will reach out to you directly to assist, which is nice.