Guru is 'GURU' indeed
April 12, 2024

Guru is 'GURU' indeed

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Guru

we use Guru to respond to capture, organise and share internal knowledge effectively. it address various business problems related to knowledge fragmentation, employee onboarding , repetitive enquires and maintaining up-to-date information. The scope:knowledge centralisation; bringing together scattered knowledge from different departments. employee onboarding; providing new hires with access to comprehensive and up-to-date information about company policies. real-time updates; ensuring employees have access to the most current information by enabling real time updates. self-service support; empowering employees to find answers to their questions independently. performance support; offering contextual information and guidance within the workflow to help employees perform tasks more efficiently. compliance and governance; ensuring employees have access to the latest compliance requirements, regulations and policies to mitigate risks and maintain regulatory compliance.
  • verification and accuracy
  • intelligent search
  • contextual knowledge delivery
  • Analytics and insights
  • content creation and collaboration
  • centralised knowledge repository
  • improve employee productivity
  • leverage collective knowledge
  • improve productivity
  • the use of dropdown point marker that are not very catchy
  • the use of one word to search everything that full under the work
  • blurring out some information in other to take to another page to explain properly

Do you think Guru delivers good value for the price?

Yes

Are you happy with Guru's feature set?

Yes

Did Guru live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Guru go as expected?

I wasn't involved with the implementation phase

Would you buy Guru again?

Yes

As an employee and a customer adviser , it is most suitable for enquires.

it is suitable for remote working as one can self serve and be independent.

it is suitable for new hirs in other to give them access to all uodated and relevant information, to kick start their role more efficiently