Good equipment cost program, but needs better initial setup.
March 06, 2018

Good equipment cost program, but needs better initial setup.

Dennis Daikoku | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Equipment360
  • HCSS Telematics
  • FuelerPlus

Overall Satisfaction with HCSS

I like the quick response of them answering the phone and solving problems. But some of the problems or issues could be resolved at implementaion.
I believe impementaon was ok, like I said earlier that more insight of how the program works [is needed]. Like when setting up equipment type is important to the PM schedule, fuel type is tide to the gas boy import and setting up the hour meter/odometer 9for PM alert) Just to name a few.
E360/Fueler Plus is mostly used by the equipment department. We now are using the mobile app that operators can notify my shop foreman about issues on the equipment he is running. It addresses scheduled PM service alerts and tracks all repairs and costs to each equipment. This is all done electronically now rather than paper and file folders.

Pros

  • E360 tracks cost and time for repairs.
  • Fueler Plus tracks dispersement of fuel (gallons to each equipment) and cost of fuel.
  • Simple to use once you get used to it.

Cons

  • When setting up equipment/vehicles the license plate or EIN are on another screen and not on the General tab. This total doesn't make any sense.
  • Fueler Plus time card is a joke. It shouldn't even be called a time card, because it doesn't function as one. It's more of a fuel time log.
  • There is no type of user manual for these products. Even a simple flow chart would work. I'm not a techy person, so I like visual stuff.
  • At implementaion everything is going so fast that I missed a lot of technical important stuff. No disrespect to the implementor, but it felt like because they have done this a million times, we should already know this. I believe this is where hand outs are very important. One example was setting up PM's. I don't recall them saying that I would have to initialize each one for each eauipment.
Once set up properly, I believe it's a great way to track cost and fuel usage.

HCSS Feature Ratings

7.8
Document sharing
7
Photo documentation
8
Collaboration & approvals
8
Mobile app
8
Estimating ()
Not Rated
Human Resource Management ()
Not Rated
Payroll Management ()
Not Rated
Asset Management ()
Not Rated
Reporting & Analytics ()
Not Rated

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