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Review: "Best in Class - HealthStream Fits Clinic-based Business Model"
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Sam Sternman profile photo
Updated July 29, 2016

Review: "Best in Class - HealthStream Fits Clinic-based Business Model"

Score 10 out of 101
Vetted Review
Verified User
Review Source

Software Version
HLC

Overall Satisfaction with HealthStream

At University Healthcare Alliance, we use HealthStream to track compliance for clinical, non-clinical and regulatory courses. Our staff of 900+ employees and 175+ physicians complete HealthStream assignments on a regular basis. To complete training manually, over 10+ buildings/locations, and to track completion of educational objectives would be impossible. HealthStream affords us a single data capture for our learning experience and allows us to connect to live classroom opportunities sponsored by our parent organization, Stanford Hospital and Clinics.
  • Reporting. Having the ability to track compliance (and non-compliance) at our fingertips ensures that we are up-to-date with Federal, State, Local and internal policies, requirements and educational initiatives
  • Customization. Developing in-house materials, specific to our variable training needs is a huge plus - HealthStream's commitment to SCORM-ready content since 2011 has made it simple for us to connect, engage and interact with all of our staff and providers.
  • Integration. Allowing us to interface with our HRM/HRIS systems is invaluable. Keeping up with a dynamic workforce, both in terms of retention and attrition, would not be possible without our current interface structures.
  • Additional SCORM capability. It would be nice for HealthStream to record and maintain responses from SCORM-based input, including user responses. Having only the ability to review multiple-choice test iterations and average responses is good, but the ability to review individual responses would be amazing - and a great tool to identify specific gaps in educational content/student understanding.
  • Additional test question types. It would be great to see interactive question objects available through the standard HLC test question interface. The ability to create hotspot interactions and/or visual queues would be ideal - and possibly enhance the value of the Test Results report.
  • Easier non-HealthStream data recording. For us, having the ability to customize the student profile would be a great plus. In a changed model, we could add fields for inservices, CE/CEU classes taken outside of HealthStream and have the ability to record other training-related data to a single screen.
  • Performance Reviews. This, to me, is a natural addition to the HealthStream process. Having performance tied to training/development would be another great plus. Obviously, if this was another "module" with greater expense, the benefit would be less.
  • Efficiency is obviously the key to a full-service LMS such as HealthStream. Having multiple contact points for employees, both for regulatory/compliance education, registration and continuing education is most valuable. I don't know that ROI is a good measure for HealthStream - it's a costly system. Rather, I would say that HealthStream is a solid investment that will streamline a health care organization's ability to track educational performance and to provide a simple, easy-to-navigate connection between management and staff.
In the past, I've used both BlackBoard and IntraLearn to manage health care eLearning. Intralearn, in particular, is a great in-house solution - although it does require full customization by the administrator as there is no canned content or content library resource. IntraLearn is integrated with Sharepoint, so that is a plus for any organization where Sharepoint is used for their web presence.
I would ask the project manager/leader if they intended on developing their own content, or if they were content with HealthStream's various content libraries. The decision to use HealthStream as a development tool, internally, cannot be taken lightly. There is a lot of work and required expertise involved in designing and maintaining original course materials. I would also ask if the project manager/leader had considered the amount of time required to manage a full-service HealthStream environment.

Using HealthStream

HealthStream is a known commodity - it's comfortable, easy and accurate. The support from our assigned team in Nashville is stellar. There would be no reason to change vendors - the company offers everything that we need from an industry leader. And, the value of the system, from an enterprise viewpoint cannot be challenged.