Heap for Product teams.
October 26, 2022
Heap for Product teams.
Score 8 out of 10
Vetted Review
Verified User
Software Version
Other
Overall Satisfaction with Heap
We use Heap to analyze our users' behaviors on our app with a combination of use cases: usage of a certain feature, funnel analysis of processes, global behavior on certain pages or regarding certain options on the page, etc. We want to know more about how many users actually use our product, how they use it, and for what purpose. It can also help users determine when and from where they use it, which can be the type of input you need in certain product decisions. It's also used to display comprehensive data analyses that are ready to be shared.
- Automated user behavior analysis.
- Easy definition of events and triggers that need to be analysed.
- User history on the application by default.
- In-app navigation to define events isn't compatible with all products.
- Loading times for data computing are sometimes too much.
- General UX of the tool and dashboard-making could be improved.
Do you think Heap delivers good value for the price?
Yes
Are you happy with Heap's feature set?
Yes
Did Heap live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Heap go as expected?
Yes
Would you buy Heap again?
Yes