Heaps of benefits and a quick onboarding!
October 26, 2022

Heaps of benefits and a quick onboarding!

Lachlan Thomas | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Growth

Overall Satisfaction with Heap

Heap translates our raw platform data and pulls valuable reports and insights out. I translate these results, compare them to platform averages and use them to provide recommendations to my clients regarding their hiring process, role setups, regions they should target, etc. The bulk of Heap analysis is for monthly client meetings with senior decision-makers.
  • Raw data translation, into a digestible format for use.
  • Lots of filters and customisation.
  • Easy onboarding, simple to use design.
  • Load times (unsure whether this is our side/setup).
  • I'd like to be able to click on locked dashboards and extract a table based simply on what I'm seeing. Not to edit but to view in greater detail.
  • Recommended insights.

Do you think Heap delivers good value for the price?

Yes

Are you happy with Heap's feature set?

Yes

Did Heap live up to sales and marketing promises?

Yes

Did implementation of Heap go as expected?

Yes

Would you buy Heap again?

Yes

Heap extracts data from our legacy tool that holds all our raw data. Pulling meaningful reports from this system was difficult previously, and a lot of the insights were inaccessible. In my role as an Account Manager, I use Heap every day to keep an eye on performance and usage and to build reports for customers.