Lightweight & perfect for small team support & customer development
August 02, 2016
Lightweight & perfect for small team support & customer development
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Help Scout
Help Scout is used for supporting end-users, creating FAQ/documentation & internally for customer development.
- FAQ
- Support ticketing
- Reporting
- Tagging system - too easy to create too many tags/labels, especially as new employees come on.
- We were using spreadsheets for customer development and it caused a lot of extra work & confusion. Saved money & provided clarity.