Enough Data for a Statisician, Simple Enough for a Child
Overall Satisfaction with HubSpot
Pros
- Simplifies gathering metrics.
- Makes it easy to maintain and update the website.
- Workflows and lists allow automation of process.
Cons
- Workflows cannot yet be based on the date of an action, such as close date.
- Emails from contact that are sent to spam are automatically marked as opt out, even if the contact then marks it as "not spam," causing lost contacts.
- Lists and Workflows can be a bit confusing when you are first starting out.
- Customers love that they are able to request quotes or service online.
- Workflows instead of manually setting up emails monthly save time and guarantees delivery.
- For a small business, where everyone fills multiple shoes, the metrics being emailed to our leadership each month is wonderful.
Using HubSpot
1 - Directly, only the VP of Operations uses the site directly. However the leads and contacts are emailed automatically to the Sales and Service teams who can respond appropriately. The metrics that are gathered monthly/quarterly/yearly are shared with the Board of Directors as we evaluate budgeting and examine our overall marketing plan.
HubSpot Implementation
- Implemented in-house
Comments
Please log in to join the conversation