Boosts our team's productivity; helps us delight our participants and supporters
Overall Satisfaction with HubSpot
We use Hubspot for all our ministry website. blog, and email communications with our participants and supporters. This software helps us maintain a professional web presence, give our supporters the kind of email communications that they want, and measure the effectiveness of our various blog and social media campaigns. Our marketing team is the main user of the software, with support from others in the organization.
Pros
- We are able to maintain a professional looking website without a full time developer on staff. There are now multiple members of my team who can create new webpages, with our previous software there was only one person on staff with enough technical knowledge to build new pages.
- The metrics are amazing; we are easily able to track which of our marketing efforts are working and where we should be investing our time and resources
- The email tool is easy for my team to use and has solved some long running headaches for us.
Cons
- Some of the back-end components, like the file manager, could be improved.
- I would like to see an easier process for deleting unengaged contacts from our database
- We've seen a marked increase in leads from our website
- We've seen a dramatic drop in the amount of time we need to invest in maintain website pages and building new ones, freeing the team up to focus on other priorities
- We've seen a increase in satisfaction from our supporters regarding the kind of communication we send them
HubSpot Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
No - Haven't seen a need, the regular support is plenty good for all issues that have come up so far.
Yes - Yup, they've always worked to fix issues quickly.
Comments
Please log in to join the conversation