Item: HubSpot CRM
Rating: 9
Author: Sabonn Dammarell

Use Cases and Deployment Scope

We use it to manage client followups and retention as well as incoming new clients to ensure even follow up and consistent follow up and sales funnel tracking.

Pros and Cons

Tasks and organize need to do things.
Pipeline and sales forecast.
Data management.

Customization for different data portals.

Return on Investment

Client retention and incoming lead follow-up.

Usability

About the same but I enjoy the features and mobile access.

Alternatives Considered

Informatica Cloud MDM - Customer 360 for Salesforce and Zoho CRM

I appreciate that HubSpot is pretty intuitive. Salesforce has better reporting but this could be because management needs to better understand and customize reporting objectives to achieve outcomes.

Key Insights

Do you think HubSpot CRM delivers good value for the price?

Not sure

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

Likelihood to Recommend

Well suited for client relationship building, email campaigns and sales funnel process and communication. Not as good at achieving specific reporting outcomes.

Appreciate HubSpot For Client Management & Sales Pipeline

Overall Satisfaction with HubSpot CRM