Good and Bad
November 21, 2023

Good and Bad

Anonymous | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

HubSpot is part of my everyday use. We use HubSpot to track all of our contacts, deals and emails that help keep everyone informed . We are also able to keep important details pinned as notes for different companies. I am able to pull up all the information I need by simply entering the phone number, company name or an email address.
  • tracking emails
  • tracking all info and deals related to a company
  • also pulls info from the web and enters it in so i do not have to
  • Better ways to associate documents and customers and deals
  • also if we track a deal to an email the email should automatically get put into HubSpot
  • Less time finding relevant customer information
  • we cant print the snippets info that we need to give to our sales team and HubSpot just told us we don't print the internet
HubSpot is very limiting in tracking deals properly, associations are not ever correct, and contact information does not populate properly often.

Do you think HubSpot CRM delivers good value for the price?

No

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

No

HubSpot stores a lot of information relevant to our business. We are unable to edit / modify emails before we send replies.

HubSpot CRM Feature Ratings

Customer data management / contact management
4
Workflow management
2
Opportunity management
2
Integration with email client (e.g., Outlook or Gmail)
2
Quote & order management
4
Interaction tracking
3
Case management
3
Call center management
Not Rated
Help desk management
Not Rated
Lead management
Not Rated
Email marketing
Not Rated
Task management
Not Rated
Billing and invoicing management
Not Rated
Reporting
Not Rated
Forecasting
Not Rated
Pipeline visualization
5
Customizable reports
5
Not Rated
Custom fields
Not Rated
Custom objects
Not Rated
API for custom integration
Not Rated
Not Rated
Role-based user permissions
Not Rated
Single sign-on capability
Not Rated
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
Not Rated
Mobile access
Not Rated