HubSpot CRM Review!
March 29, 2024

HubSpot CRM Review!

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

HubSpot CRM does a fair job at keeping contacts organized and allows for all users to contribute to keeping tabs on customers. It also allows us to manage and track all communications between our consultants and management. I especially like using it paired with the gmail extension which allows me to track my emails and even see when the client opens them.
  • Organize contacts
  • Ease of access
  • works seamlessly with gmail
  • more customizable UI
  • Easier to use UI for managing contacts
  • Allow for easy uploading of photos, media, notes on customer file to add detail and context.
  • The CRM has provided us a wealth of good contacts that often end up making deals down the road.
  • It has allowed me to maintain a high level of organization which increases productivity.
  • The ability to write mass emails efficiently has allowed us to reach many more potential customers much more easily.
HubSpot CRMis a lower price point for a startup business. It allows for a lot of functionality without the exorbitant fees.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

HubSpot CRM is very useful in the way it integrates with gmail and allows for custom forms to be created and synced with google calendar. It keeps things organized for our team in a way that is very helpful and seamless. I find it clunky when using it to organize contacts.

HubSpot CRM Feature Ratings

Customer data management / contact management
5
Workflow management
4
Opportunity management
4
Integration with email client (e.g., Outlook or Gmail)
10
Quote & order management
4
Interaction tracking
8
Email marketing
6
Custom fields
5
Custom objects
5
API for custom integration
5
Role-based user permissions
5
Single sign-on capability
5
Mobile access
7