Item: Human Interest
Rating: 1
Author: Verified User

Overall Satisfaction with Human Interest

Use Cases and Deployment Scope

We use it for our 401K. It provides us with an easy-to-use registration for 401K, but their onboarding and current plan have caused more of a headache than it's worth.

Pros and Cons

Pros

Easy to use registration

Cons

Customer Service
Onboarding Process
Better trained employees that are knowledgeable about the company
Don't promise services you cannot provide
Get approval before you roll out things
Respond to emails and support tickets quicker or even at all
Don't leave company in the dark about the process
Better database that shows current employee contributions
Better training for company, rather than no training at all
Being aware of issues and proactively finding a solution, vs company having to reach out to correct issues that could have been prevented
Better monthly reporting
A system with less glitches

Return on Investment

There is 1 positive and it's the simplicity of employee signup
In my experience, there have been countless hours cleaning up their mess, waiting on answers to problems, and trial and error since there was zero training offered.

Usability

Integration is not seamless, or else I feel I wouldn't have ineligible employees being notified to register. The interface is decent.

Their employee registration process to actually signup for 401k is what sold me. In my opinion, I should have researched more, and I would have uncovered their true colors. Their initial pitch with the user-friendly signup is what sold me.

Key Insights

Do you think Human Interest delivers good value for the price?

Are you happy with Human Interest's feature set?

Did Human Interest live up to sales and marketing promises?

Did implementation of Human Interest go as expected?

Would you buy Human Interest again?

Other Software Used

isolved, Zoho Recruit

Likelihood to Recommend

I have had some serious issues with Human Interest, and it doesn’t seem to matter who I talk to; I feel I’m either ignored entirely or the issues mentioned aren’t addressed. In my opinion, this has been the most difficult, frustrating, and unprofessional company I’ve ever worked with. I feel that I have been in the dark since I left the section with my initial onboarding specialist. In my experience, no one has kept me informed of anything.

In my experience, things were rolled out without my knowledge and rolled out with incorrect info to my entire company - then I had to go behind and clean up the mess.

I scheduled a meeting with one of our companies to help them sign up, and we started the process and in my experience, every single one of them is blocked and can’t proceed because they are commission-based pay, and it won't allow you to even sign up if a salary isn't listed. I feel that's something that they would have known and should have proactively addressed before they even rolled it out. So, I planned a meeting that wasted my time and their time, in my opinion. I emailed support for a fix and heard nothing for almost a week.

In my experience, I was told one thing at signup, and then they would flip-flop and say we couldn't do something. We went back and forth for a month on the same issue, and ultimately, it was something they could do, and they even had paperwork to initiate it.

In my experience, they have sent signup requests to employees that weren't eligible, charged me for a full month at the start when there were 3 days left, and didn't even inform me that they were rolling out the program or even get my approval. Because of another issue, we didn't even start deductions until the middle of the next month. They still made us pay.

If I had known it was going to be this bad, I wouldn’t have ever chosen this company.

Human Interest Support

Human Interest Customer Support Pros and Cons

Pros	Cons
None	Slow Resolution Poor followup Less knowledgeable Problems left unsolved Not kept informed Escalation required Difficult to get immediate help Need to explain problems multiple times Support doesn't seem to care Slow Initial Response

Comments

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Jill DiNucci
(Vendor Representative) commented 2 years ago
Thank you for taking the time to provide such a detailed review. We regret to learn of your experience and are determined to investigate further so that we can quickly make things right. In order to help us identify your company and plan records, please know that you set up a call with us at your convenience using this link: https://humaninterest.chilipiper.com/book/me/jill-dinucci. We look forward to improving your experience with high urgency.

Run away! Don't fall for the sales pitch, in my opinion, it's a nightmare after that.