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Run away! Don't fall for the sales pitch, in my opinion, it's a nightmare after that.
November 27, 2022

Run away! Don't fall for the sales pitch, in my opinion, it's a nightmare after that.

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Human Interest

We use it for our 401K. It provides us with an easy-to-use registration for 401K, but their onboarding and current plan have caused more of a headache than it's worth.
  • Easy to use registration
  • Customer Service
  • Onboarding Process
  • Better trained employees that are knowledgeable about the company
  • Don't promise services you cannot provide
  • Get approval before you roll out things
  • Respond to emails and support tickets quicker or even at all
  • Don't leave company in the dark about the process
  • Better database that shows current employee contributions
  • Better training for company, rather than no training at all
  • Being aware of issues and proactively finding a solution, vs company having to reach out to correct issues that could have been prevented
  • Better monthly reporting
  • A system with less glitches
  • There is 1 positive and it's the simplicity of employee signup
  • In my experience, there have been countless hours cleaning up their mess, waiting on answers to problems, and trial and error since there was zero training offered.
Integration is not seamless, or else I feel I wouldn't have ineligible employees being notified to register. The interface is decent.
Their employee registration process to actually signup for 401k is what sold me. In my opinion, I should have researched more, and I would have uncovered their true colors. Their initial pitch with the user-friendly signup is what sold me.

Do you think Human Interest delivers good value for the price?

No

Are you happy with Human Interest's feature set?

No

Did Human Interest live up to sales and marketing promises?

No

Did implementation of Human Interest go as expected?

No

Would you buy Human Interest again?

No

I have had some serious issues with Human Interest, and it doesn’t seem to matter who I talk to; I feel I’m either ignored entirely or the issues mentioned aren’t addressed. In my opinion, this has been the most difficult, frustrating, and unprofessional company I’ve ever worked with. I feel that I have been in the dark since I left the section with my initial onboarding specialist. In my experience, no one has kept me informed of anything.

In my experience, things were rolled out without my knowledge and rolled out with incorrect info to my entire company - then I had to go behind and clean up the mess.

I scheduled a meeting with one of our companies to help them sign up, and we started the process and in my experience, every single one of them is blocked and can’t proceed because they are commission-based pay, and it won't allow you to even sign up if a salary isn't listed. I feel that's something that they would have known and should have proactively addressed before they even rolled it out. So, I planned a meeting that wasted my time and their time, in my opinion. I emailed support for a fix and heard nothing for almost a week.

In my experience, I was told one thing at signup, and then they would flip-flop and say we couldn't do something. We went back and forth for a month on the same issue, and ultimately, it was something they could do, and they even had paperwork to initiate it.

In my experience, they have sent signup requests to employees that weren't eligible, charged me for a full month at the start when there were 3 days left, and didn't even inform me that they were rolling out the program or even get my approval. Because of another issue, we didn't even start deductions until the middle of the next month. They still made us pay.

If I had known it was going to be this bad, I wouldn’t have ever chosen this company.

Human Interest Support

ProsCons
None
Slow Resolution
Poor followup
Less knowledgeable
Problems left unsolved
Not kept informed
Escalation required
Difficult to get immediate help
Need to explain problems multiple times
Support doesn't seem to care
Slow Initial Response
Yes - No, in my experience, any that I have reported aren't corrected and just wrote off with no explanation.
The first stage of onboarding.
In my experience, they don't respond for days or at all, or if they do, 3 people respond for the same issue.