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HI has great staff.
December 29, 2022

HI has great staff.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Human Interest

401k management, not much else to write here. It’s our 401k management software.
  • Dashboard is easy to use.
  • UI / UX is good.
  • The support email is quick.
  • Support calls are great, people are knowledgeable.
  • Showing the breakdown of fund investments more clearly; better graphics here would be great.
  • More education on financial wealth would be welcome.
  • Employee retention definitely!
The UI / UX is good when compared to Fidelity or other legacy systems, but I have used Guideline in the past, and when compared to that one, Human Interest’s UI UX is not as strong. Secondly, there is very little education on the tool unless you go seeking it.
  • Guideline
Answered this in the previous question! Ui UX is better at the guideline, and the guideline does a better job of educating customers on how to use their product for basic financial wealth and retirement planning education. Human interest does better with their customer support. This is a great value that I hope keeps getting better and makes HI stand out.

Do you think Human Interest delivers good value for the price?

Yes

Are you happy with Human Interest's feature set?

Yes

Did Human Interest live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Human Interest go as expected?

I wasn't involved with the implementation phase

Would you buy Human Interest again?

Yes

I really enjoyed the few times I’ve had to call in for support. Never really thought about saying I “enjoyed” calling a customer support number, but it’s true; the employees on the line were very knowledgeable and patient and helped me in a quick manner.