An Honest Review of IBM Sametime
April 06, 2018

An Honest Review of IBM Sametime

Victor Toal | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with IBM Sametime

Sametime comes in many flavors - anything from simple chat and awareness all the way to full audio/video integration. For many IBM customers it might actually be a free entitlement (e.g. IBM Domino clients can get chat/awareness for free). Many of my clients use it as their main instant messaging platform as it integrates well with email and websites/web-based programs. It can also integrate with telephony systems and has a free mobile iOS and Android client.
  • Awareness and chat integration with different platforms.
  • Basic meetings and persistent chat rooms are not complicated to set up and support.
  • Runs on many different operating systems (Windows, various Linux distributions, etc.)
  • Audio/video setup can initially be tricky, requires checking and coordinating a lot of moving parts
  • The base install of chat/awareness is easy, but the more features you want the more complicated it gets and the more experience you need to planning ahead correctly
  • Licensing for existing IBM customers can be advantageous as they might actually already have a free entitlement (even if they do not know that yet) - so it can be quite cost-efficient.
  • Small environments can be fit onto a single server and run quite well
For customers who want all on-premise implementation and are existing IBM customers, this is a no-brainer.
It is best suited for existing IBM customers (especially IBM Domino). Conversely, if you have no IBM software in the house, Sametime might not be the best fit.

HCL Sametime Feature Ratings

Directory of employee names
9
Answering rules
7
Call recording
7
Call park
8
Message alerts
8
Video conferencing
8
Audio conferencing
9
Mobile app for iOS
9
Mobile app for Android
9