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Conversational AI at its best
August 31, 2023

Conversational AI at its best

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with IBM watsonx Assistant

IBM watsonx Assistant has allowed the reduction of telephone contacts and assistance to users. IBM watsonx Assistant is an invaluable asset in our pursuit of providing exceptional service.
  • understanding of text and speech
  • easy integration with other systems
  • drag and drop builder makes it easy to configure by not so technical users
  • pricing :)
  • an easier way to prepare training data
  • UI can be improved
  • watsonx Assistant enhances the overall customer experience, leading to higher customer satisfaction, loyalty, and potentially increased repeat business.
  • watsonx Assistant can handle a significant volume of routine inquiries, reducing the workload on human agents.
  • With watsonx Assistant available round the clock, customers can get assistance whenever they need it positively impacting brand perception and loyalty.
IBM watsonx is user-friendly and it is offering intuitive interfaces and tools to build and manage conversational agents and chatbots.
Disambiguation has been particularly valuable in scenarios where customer inquiries are a bit vague or have multiple interpretations. By clarifying the context and intent behind these queries, we've been able to ensure that customers receive the right information, reducing frustration and enhancing their interaction with our platform
IBM watsonx is clearly superior to yellow.ai. Compared to Google Dialogflow is a tight comparison.

Do you think IBM watsonx Assistant delivers good value for the price?

Yes

Are you happy with IBM watsonx Assistant's feature set?

Yes

Did IBM watsonx Assistant live up to sales and marketing promises?

Yes

Did implementation of IBM watsonx Assistant go as expected?

Yes

Would you buy IBM watsonx Assistant again?

Yes

IBM watsonx Assistant is highly effective for providing instant and consistent customer support for organisations dealing with a high volume of customer inquiries.

In scenarios where interactions involve intricate or unpredictable discussions requiring nuanced understanding, Watson capabilities might fall short .... but this is the current state of all solutions on the market.