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Provide better customer service with IBM watsonx Assistant
April 22, 2024

Provide better customer service with IBM watsonx Assistant

Skye Dickens | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with IBM watsonx Assistant

I think the IBM watsonx Assistant has increased our platform's usability, customer engagement and my own time management. As I can now easily create my own chatbot without any programming experience and deploy it in our website. And to be true it works better if you have some kind of programming experience but if you don't, you can still use it but with some limitation. Also it can automatically detect frequently asked questions by our customers, in almost every language and automatically reply to that question when asked the next time.
  • Supports multiple language and can quickly recognize frequently asked questions.
  • Is very efficient and uses very less memory.
  • Supports multiple platforms so we can reach more customers easily.
  • Need to rename downloaded files as they are often not intuitive enough.
  • Exporting multiple chats is time consuming.
  • Most of the time no manual assistance is required and customers get their answer from the chatbot.
  • Can run all day long to better service our customers around the world.
  • Supports multiple language so there is no language barrier.
The program is very easy to use and once the chatbot is built, there is no need for maintenance, unless you want to upgrade it or change something within the chatbot.
In some cases, the AI is really helpful like when a customer asks some general question or any of the frequently asked question. But when a more specific question is asked, manual assistance is needed.

Do you think IBM watsonx Assistant delivers good value for the price?

Yes

Are you happy with IBM watsonx Assistant's feature set?

Yes

Did IBM watsonx Assistant live up to sales and marketing promises?

Yes

Did implementation of IBM watsonx Assistant go as expected?

Yes

Would you buy IBM watsonx Assistant again?

Yes

If your customers are around the world and you want to provide them with a better customer service, IBM watsonx Assistant maybe for you as not only can you quickly build a chatbot by yourself, it also supports multiple languages and can detect frequently asked questions to answer them later by itself.