Item: Influitive
Rating: 1
Author: Verified User

Use Cases and Deployment Scope

My company has been using Influitive for the past two years to manage our customer advocacy program. It helps us provide a centralized place for our customer advocates to go to see our latest educational content, marketing content, community discussions, and advocacy opportunities. They receive points for everything they do and redeem those points for rewards like swag or a product certification. We reluctantly renewed for a third year; however, we are looking at other vendors for 2025.

Pros and Cons

User experience for customers

A HUGE miss is that when an advocate completes a challenge they can't go back and look at their previous responses which also prevents them from responding to other members who respond to their comments
General respect for their customer base

Return on Investment

It sometimes saves us time when finding references but it lacks proper reference management functionality
Our customers say they don't have time to log into another tool just to complete challenges

Post-Sale Experience

We were purchased and then separated from a larger company. They kept giving us paperwork with our previous owner company's name and refused to update the paperwork until we go out legal team involved.

Customer Advocacy Impact

Influitive was implemented when I joined so I have no idea what we did before.

Key Insights

Do you think Influitive delivers good value for the price?

Are you happy with Influitive's feature set?

Did Influitive live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Influitive go as expected?

I wasn't involved with the implementation phase

Would you buy Influitive again?

Likelihood to Recommend

Ever since JigSaw purchased Influitive they have been difficult to deal with and shady in their business practices, in my experience. They gave me my renewal pricing a month late with a 25% price increase for less support than I was receiving before. They said the renewal terms were not negotiable and they would not grant an extension. They were trying to get us to sign a contract with the wrong company name on it for several weeks because they didn't want to take the time to update the paperwork. This company does not care about its customers, in my opinion. I believe, they don't respect loyalty. They don't understand customer advocacy in my experience.

Influitive is huge disappointment after JigSaw acquisition

Software Version

Overall Satisfaction with Influitive