Infusionsoft - my experience
Updated June 10, 2016
Infusionsoft - my experience
Score 1 out of 10
Vetted Review
Verified User
Software Version
Standard
Overall Satisfaction with Infusionsoft
We identified Infusionsoft to handle our email requirements with a growing list of customers in B2C e-commerce globally. We no longer use it.
- They sold it well
- It has a good method of setting up the logic driven workflows
- The key to our implementation was the API. We were sold the concept of easy integration but when the on-boarding team (which is part of the set-up cost) contacted us they could not help us until we had the API up and running and they could not themselves help us with this readily. I had a big battle to get any information other than suggesting an external party who can help - (at additional cost).
- I bought this as a UK company direct from the USA. It may have been better to buy it from a UK vendor but I contacted a couple and, perhaps understandably, they had no interest in helping out.
- Without a correct API implementation we could not even get to use the consultancy I had paid for.
- When we left them in mid 2015 they no decent responsive email templates although they were due soon.
- We dropped it after trying for 3 months.