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Simply put, an excellent product, certainly among best in class
July 03, 2022

Simply put, an excellent product, certainly among best in class

Steven Laff | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Intercom

We use it for support chat though we are not a SAAS company, which is what a lot of their clients are. We like its feature set and their support is good.
  • Reliable
  • Low overhead
  • Good support
  • Pricing (too expensive).
  • Interface, though they just released an update yesterday and I have not played with it much, it seems promising).
  • Reliability. It basically always works.
  • Support.
  • It is a support solution we can use.
  • Very positive impact in taking care of clients.

Do you think Intercom delivers good value for the price?

Yes

Are you happy with Intercom's feature set?

Yes

Did Intercom live up to sales and marketing promises?

Yes

Did implementation of Intercom go as expected?

Yes

Would you buy Intercom again?

Yes

If you are not a very small business, I would certainly evaluate them. If you want to be able to answer chats anywhere and almost any way possible, even via email or mobile app, I would look at it. It is also very good at marketing to anyone who has contacted you, of course.