Powerful tool that will make your support interactions a breeze
April 18, 2023

Powerful tool that will make your support interactions a breeze

Sofia Baltasar | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Intercom

We use Intercom for leads, customer support, customer onboarding and product announcements

Pros

  • Product Tours
  • Product Announcements
  • Resolution bot
  • Reporting
  • Ease of use

Cons

  • Further Help Center branding personalization
  • more control over resolution bot closing message
  • Increased CSAT
  • Lowered human support needed
  • faster customer onboarding
Intercom is a powerful tool that yet is easy to use.
We haven't connected Intercom to Hubspot just yet
We considered other tools for tech stack consolidation but the other tools were missing must-have features, such as tool tips, in-app notifications, and product tours

Do you think Fin by Intercom delivers good value for the price?

Yes

Are you happy with Fin by Intercom's feature set?

Yes

Did Fin by Intercom live up to sales and marketing promises?

Yes

Did implementation of Fin by Intercom go as expected?

Yes

Would you buy Fin by Intercom again?

Yes

Small to mid-size organizations. Not sure if it would be fully appropriate for large enterprise orgs

Fin by Intercom Feature Ratings

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