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iSpring Suite is Worth Investigating
October 27, 2022

iSpring Suite is Worth Investigating

Mike Arroyo | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with iSpring Suite

We use iSpring Suite to develop storyboards and learning content layouts for our customers to review and interact with courses. Once approved, we make the PowerPoint slides interactive, then publish them as either SCORM, AICC, or MP4 videos, whichever is appropriate for the project. Customers can also create their own PowerPoint slides, which we then use as a starting point. The PPTX file has solved that intermediary format that is easy to create, update, and now convert easily into learning content.
  • Develop custom navigation
  • Manage narration files
  • Maintain PowerPoint animations and interactions
  • Use overlays in embedded videos to pause and display additional information
  • More robust video tools
  • More examples for using web objects effectively
  • Leveraging PowerPoint as the canvas
  • Publish options for LMS out put and videos
  • Maintains all PowerPoint features and animations
  • We generate five to ten course development projects every year
  • We create intro videos for projects, making it easy to review deliveries
iSpring Suite is easier to use, as robust, but in a format that makes it easy to share with customers.

Do you think iSpring Suite delivers good value for the price?

Yes

Are you happy with iSpring Suite's feature set?

Yes

Did iSpring Suite live up to sales and marketing promises?

Yes

Did implementation of iSpring Suite go as expected?

Yes

Would you buy iSpring Suite again?

Yes

This is one of the best authoring tools in the market. As a strong user of most of them, we ran across iSpring Suite years ago when the product was still evolving. Who would have thought that having these tools embedded inside PowerPoint would make such an impact? There is nothing I can't do with iSpring Suite that others claim is unique to their authoring products, and some things that I can do even better.

iSpring Suite Support

Great software is only exceeded by their fantastic support. Prompt responses, complete with clearly outlined steps to follow, are just the beginning. There are tremendous resources and continual webinars to challenge what we think we know about the iSpring Suite. I often use PowerPoint to lay out marketing slides, add music and narration, then publish them as an MP4 video. I can count on iSpring support to assist me when I need help.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
We did not purchase premium support as very technical users. However, we do utilize their knowledge base and get complete support when a support ticket is generated.
Yes - Completely satisfied.
Yes. Kasey provided support that required me to uninstall and reinstall the latest build. Every step was laid out in an email with support links that offered additional explanations. The email and follow-up was superb.