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Jama Connect

Jama Connect

Overview

What is Jama Connect?

Jama Connect® is a Requirements Management software and Requirements Traceability solution. Jama Software enables teams to manage product requirements and enable Live Traceability™ across the development process, in order to reduce cycle times and improve product quality.

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Recent Reviews

Jama Connect Review

9 out of 10
April 08, 2024
Incentivized
Jama Connect is used in our company as a repository for requirements, product risks and test cases testing the requirements.<br>Jama helps …
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My Review

8 out of 10
February 16, 2024
Incentivized
We use Jama Connect to create, review, and manage relationships among needs, requirements, use conditions, design V&V test docs, and risks …
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Jama review

10 out of 10
March 27, 2023
Incentivized
Jama is used for Requirements Management and Test Plan Management across a few different Business Units in the company I work for. While …
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Jama Connect

Jama Connect

N/A
Unavailable

What is Jama Connect?

Jama Connect® is a Requirements Management software and Requirements Traceability solution. Jama Software enables teams to manage product requirements and enable Live Traceability™ across the development process, in order to reduce cycle times and improve product quality.

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  • No setup fee

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  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Jama Connect?

Jama Software® is focused on maximizing innovation success in multidisciplinary engineering organizations. Jama Connect® requirements management software is used to minimize the risk of defects, rework, cost overruns, and recalls in fields such as fuel cells, electrification, space, software-defined vehicles, and surgical robotics. Jama Connect enables engineering organizations to manage their development processes by leveraging Live Traceability™ across tools to measurably improve outcomes. The company states its customer base spans the automotive, medical device, life sciences, semiconductor, aerospace & defense, industrial manufacturing, consumer electronics, financial services, and insurance industries.

The #1 problem managing the product development process is identifying risk early across siloed teams and tools.

Jama Connect® is designed to improve product requirement quality, auto-detects product development risk, and measurably increases performance across multi-disciplinary teams developing products, systems, and software — while still allowing the use of their tools of choice. With Jama Connect, teams can identify in real time:
Poorly written requirements with recommended improvements
Missing, changed, or late requirements
Gaps in verification and validation test coverage
Changes made in one engineering discipline that impact others

Product, Systems, and Software Development Teams that Use Jama Connect Perform Better.

With Jama Software's proprietary Traceability Scores™, teams can measure traceability to improve quality and accelerate time to market.

Jama Connect enables these six critical things for development success:
  1. Intelligently improve requirements
  2. Bring all collaboration and reviews online
  3. Unify test case management
  4. Auto-detect development risk
  5. Maintain product state across tools
  6. Manage product complexity and scale

Jama Connect Screenshots

Screenshot of Jama Connect - Live TraceabilityScreenshot of Jama Connect - Project Dashboard ViewScreenshot of Jama Connect - Requirements Management

Jama Connect Videos

Jama Connect Integrations

Jama Connect Competitors

Jama Connect Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo
Supported LanguagesEnglish

Jama Connect Downloadables

Frequently Asked Questions

Jama Connect® is a Requirements Management software and Requirements Traceability solution. Jama Software enables teams to manage product requirements and enable Live Traceability™ across the development process, in order to reduce cycle times and improve product quality.

Polarion ALM, codeBeamer ALM, and Digital.ai TeamForge are common alternatives for Jama Connect.

Reviewers rate Support Rating highest, with a score of 8.7.

The most common users of Jama Connect are from Enterprises (1,001+ employees).

Jama Connect Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)0%
Mid-Size Companies (51-500 employees)30%
Enterprises (more than 500 employees)70%
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Comparisons

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Reviews and Ratings

(151)

Attribute Ratings

Reviews

(1-4 of 4)
Companies can't remove reviews or game the system. Here's why
March 30, 2024

Really useful and supportive Tool for our requirements and related topics

Verified User
Manager in Engineering
Automotive Company, 51-200 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We use Jama Connect as a requrements tool. Before we had not a well working requirements tool. With Jama Connect we had the chance to build it up propper and clean. Also the support was really helpful. The scope is to have a tool to show up requirements and all the related usecases like tests, etc.
Pros and Cons
  • Requirements
  • Test Cases
  • development support
  • buyable Database of main requirements like legal ones
  • Downgrade from float creator to Stakeholder
  • less coomplexity with creating requirements (if possible)
Likelihood to Recommend
in our usecase as an automotiv startup this was very helpful to have the main requirements from absolut high level down to soft- and hardware requirements easily sorted and with a good overview
Return on Investment
  • Single souce of trouth
  • cloudbased solution
  • structured and more usefull for company
Jama Connect Outcomes
with using Jama Connect we got a new structure in our requirements. The cloudbased solution can be used by all our departments and they have one main solution for their needs. With it we could implement a company wide used structure with the needed versioning
Jama Connect Effectiveness
Much better and more usefull user interface which is adjustable and really makes life easier
Alternatives Considered
easier to use with better UI and versioning etc.
Products Replaced
Yes
Other Software Used
Premium Support
Yes, to get help implementing Jama Connect into teh company
Support Rating
10
Really supportive support with our own contact person.
Bug Resolution
No
Exceptional Examples of Jama Connect Support
During the implementaion and set up process we had a really good support from our success manager
March 07, 2023

Jama Connect2All

Verified User
Professional in Quality Assurance
Oil & Energy Company, 5001-10,000 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
Centralised requirements administration to facilitate sector-uniformity
Pros and Cons
  • Quick marking (and solving) question and issues through comments
  • Intuitive Review module (peer as well as approval)
  • Free Stakeholder licenses help showcase (Jama) Requirements management to involved stakeholders
  • No build-in Company Dictionary/Glossary
  • No easy-to-use visual traceability (e.g. tree-graph)
Likelihood to Recommend
Jama is well suited for just about all situations. Beside missing some minor functionalities (which are missing in just about all other requirements tools as well), there is nothing to complain about. Support is good and the company is still improving Jama every month.
Return on Investment
  • We are moving from multiple Tenders for an Asset to single Tenders for our sector-branch. Hard numbers cannot be quoted yet, but will be at least in the 7 digits per assettype.
Jama Connect Outcomes
We expect to achieve Sector-wide uniformity in Assets, with a minimum of effort to create impact-analysis for changes (like evolving stakeholder wishes for the energy-transition and/or changing legislation). It is to early for a definite conclusion, but we are still on-target.
Jama Connect Effectiveness
Collaboration and handling of Reviews are Jama's strongsuit and one of the major reasons for us to aquire the product. With well over 20 business stakeholder groups for multiple companies and several technical teams, it has yet to fail us even once.
Alternatives Considered
The major sellingpoints of Jama were the review-system for internal and external reviewers and the inclusion of (Use Case) modelling tools, while keeping the core requirements-centric. Ability to synchronise with currently in use test-tooling and the low learning curve were additional selling points. Availablity of support in our local language was much appreciated as well.
Products Replaced
Yes
MS-office. (Do I need to say more?) When it comes to realising and maintaining a certain maturity level of requirements management, office lacks in all aspects.
Premium Support
No Premium support package. We are quite capable ourselves and tried basis support for a year. Serious items are already handled with care, as are investigations on possible bugs in our environement.
Support Rating
9
Issues are handled quickly and with care. Serious (cloud) issues are investigated thoroughly.
Bug Resolution
Yes
Yes. As with every bugreport, you have to go through the basic motions. After that, they are quick to identify and resolve them.
Exceptional Examples of Jama Connect Support
At a certain point there appeared to be a security issue within the configuration of a Tender-project (our own responsibility). The issue was investigated and handled by Jama within 4 hours.
April 29, 2021

Good cloud-based requirement management and evolution solution, with room to improve processes

Verified User
Engineer in Engineering
Research Company, 51-200 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
Jama Connect is the source of truth for requirements within the SKA Organisation (SKAO). We have used internally within SKAO to communicate between Engineering, Operations, and Scientists, but also to do requirement reviews with external consortia, to get their input. We are also using it for requirement flow-down and traceability, and using several report tools. With the SKAO being a non-profit organization, the main goal is delivering maximum value for the system being designed and later implemented, and having an agile way of dealing with requirements helps us.
Pros and Cons
  • Having access to requirements from everywhere in the world.
  • Requirement reports for document-centric parts of the development.
  • Support for online reviews and discussions.
  • Cloud-based installations don't have full access to all reporting tools.
  • Online reporting templates are not too customizable.
  • Glossaries are not first-class citizens in Jama; it should be possible to link to glossary entries directly from requirements, and vice-versa.
Likelihood to Recommend
It is a good way of providing a full framework for requirements management which is customizable; however, interoperability functions are not its forte. Support for ReqIF or other formats is not provided out-of-the-box, and would be very welcome. Also, integration with Jira requires a third-party product, but it is an integration that might be worth keeping in-house.
Return on Investment
  • We do not measure the Return of Investment. We have moved past the Critical Design Review and moving into construction.
  • We expect to be able to measure ROI in the form of increased contingency in the next phase.
  • Engagement with the tool has not been universal; we had many people relying on the exported Word/PDF documents instead of providing feedback on Jama Connect directly or through reviews. Also many people are using Xray to manage testing of requirements in Jama, and need to integrate with it, currently testing a third-party tool for that.
  • We have been able to apply for a non-for-profit license for JIRA and Confluence; we don't seem to have such a possibility with Jama.
Jama Connect Outcomes
Easy management of requirements with integration to the Engineering Change Process. We have somewhat been successful in that, by creating reviews on sets of comments, and later importing the feedback into the system, but it is not too clear. Being able to link testing outcomes and testing plans with similar structures in Jama is the next step of the plan.
Jama Connect Effectiveness
The internal model for Jama is sound, and traceability and suspect links are some of the best tools that we have. However, interoperability is not the best, and many times the requirements being provided by other parties needed a lot of massaging before being able to be imported in Jama.
Alternatives Considered
I am also familiar with ReqIF Studio, and the NoMagic DataHub for requirement management. Jama requires no installation, and the use of floating licenses is quite useful. As long as your workflow can be kept in Jama, everything works OK. However, interoperability is the weak link, and DOORS has better interoperability. ReqIF Studio's support of the ReqIF standard is another good point, but collaboration requires a merging workflow that is cumbersome.
Products Replaced
No
Other Software Used
Users and Roles
60
The main users of Jama Connect are the Systems Engineering, Project Engineering, and Mission Assurance teams. In addition, also the System Scientists, and the domain specialists outside of SKAO also make use of it. The number is a rough estimate… but we have ~60 fixed seats, and around 500 floating seats.
Support Headcount Required
5
The System Engineering team is the main supporter of Jama Connect for the rest of the organisation.
Business Processes Supported
  • Requirements Management
  • Compliance to requirements through testing evidence
  • Checking progress of system verification
Premium Support
Not Sure
Support Rating
9
They typically answer within minutes of posting a ticket, and then you have a clear expectation of what the issue is, how to diagnose it, how long will it take to get resolved, and in which version a given problem is resolved, or if there is a patch for hosted services. They have a number of support people, and all of them are top-notch.
Bug Resolution
Yes
It was recognised as a bug, and a timeline for the release of the solution was provided.
Exceptional Examples of Jama Connect Support
They were able to diagnose a difficult fault… because the problem had been human generated without our knowledge. They were able to pinpoint the result, and provide a way of reverting a manual operation that, from the manual, could result in definitive loss of data. The data was recovered, and a new feature added for the future.
May 21, 2019

Only requirement gathering should be done using Jama Connect

Verified User
Consultant in Information Technology
Information Technology and Services Company, 10,001+ employees
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We are using Jama Connect for collecting/gathering different types of requirements (i.e. business requirements, functional requirements, and non-functional requirements). We also used to get approval for those requirements to start working on it. Also, we use this as the golden source for all types of work to then track in JIRA.
Pros and Cons
  • Jama provides flexibility to add customized types of items, e.g. functional requirements, components or projects. Jama is useful for adding any specific attribute in any type of item.
  • Jama is useful to track approvals or get approvals for any specific requirement and proceed with it.
  • Jama provides a complete history of activities related to any item.
  • Jama doesn't provide any functionality or features to add any item type that has user validation in place. i.e. we added Jama_Authors item type and then used the same to create an attribute for the story. That attribute can't have the user validation, or we can not add it in Jama.
  • ALM protocol doesn't support URL type attributes in Jama 8. That must be fixed.
  • Jama doesn't provide an audit history of administrators on the UI to track the administrative activities.
  • Jama says 25,000 active items per project is good to get better performance, but it is less.
Likelihood to Recommend
In the case of Requirement Management and Test Plans, Jama Connect is well suited. But in the case of tracking the progress of each requirement, task, or defect, JIRA is better than Jama. Workflows and other features of JIRA are better when compared to Jama. Also, Jama's backup strategy and support are not that as good as JIRA's. That's why I would not recommend Jama if you want more from the application.
Return on Investment
  • Jama is providing good requirement gathering management which starts our current agile process and helps it run smoothly to quickly deliver objectives in less time.
  • Jama is only providing the approval mechanism for requirements, and that's the difference I see between Jama and JIRA. JIRA is a state management tool and it can be used to gather the requirements.
  • Jama is our golden source of all the requirements. It helped to link the requirements in ALM or in JIRA, which helps to resolve the redundant work as it is compatible to work with Tasktop.
Jama Connect Outcomes
We used Jama as requirement gathering purpose and we have achieved it very well. From the functionality perspective also from the automation perspective we achieved 60% from the Jama.

Jama doesn't provide self onboarding if it uses the LDAP directory and that is creating extra work for L1/L2 team. so, automation forJama can not be possible to reduce the manual efforts. Also, Jama doesn't provide the proper audition history which also doesn't satisfy most of the needs.
Jama Connect Effectiveness
Jama is well managed in the sense of traceability, reuse, export or importing batches etc. Reuse operation is very useful to avoid redundant work. Jama reviews are helpful in case someone needs to review the requirements before approving it. Then, we can add multiple reviewers. This functionality is good in all other tools. Upstreams functionality is useful when we have two or more epics or stories upstream.
Alternatives Considered
I have mostly worked with ALM and JIRA Software. they are good enough to gather the requirements but not much like Jama software. JIRA doesn't provide approval mechanism and ALM doesn't provide traceability and reuse or reviews functionalities so in all of them Jama is better to gather the requirements in SDLC framework. JIRA has too many plugins which add the extra functionalities to JIRA without vendor support. This is lacking in Jama and to only to get approval for requirements, we don't need to spend a lot of money on licenses.
Other Software Used
Users and Roles
15000
All business streams including development and support teams are using Jama Connect as our requirement gathering tool. Jama is used across all of the domains to write a requirement and acceptance criteria of each of those. Jama Connect is well suited for all kind of requirements, that’s the reason it is more popular in all of the business streams.
Support Headcount Required
3
We generally recommend a DevOps background person to support Jama Connect. From the functional perspective to support Jama, there must be a skilled and knowledgeable person required because Jama is too vast to understand all the functionalities they provide, such as relationships, upstreams, connected users, attributes important, reuse operations etc. There are many more operations that can be supported by a skilled worker only.
Business Processes Supported
  • Requirement gathering including business, functional and non-functional requirements.
  • Requirement gathering for development work and get the approvals for those requirements.
  • Reporting of all the requirement statues for presentation.
  • Integrating all these requirements with multiple applications like JIRA and ALM to reduce the redundant work.
Innovative Uses
  • Creating new requirements types
  • Creating new attributes in those requirement types
  • Using reuse operations
Future Planned Uses
  • Linking Jama to Octane for the requirements and so that those requirements will be connected to test cases, test plans, and test results.
  • Creating new requirement item types and also new attributes to support the ongoing needs.
Likelihood to Renew
6
Jama Connect is not adding many extra features with their major releases. It showed launched new features, but those are not very useful for developers or creators working with Jama. From the performance side, Jama has been reduced it's performance in Jama 8 as compared to Jama 2015.5 from the functional perspective. The test suite must be provided by Jama to test the performance and function of things in our instance, but Jama doesn't provide it. Also, Jama requires a lot of manual intervention for adding users.
Products Replaced
Not Sure
Key Differentiators
  • Price
  • Product Features
  • Product Usability
  • Prior Experience with the Product
  • Vendor Reputation
  • Third-party Reviews
Product usability and features are most important while purchasing any license. We look to see if it's really worth it to spend money on a thing that is going to help to improve the SDLC framework, bring traceability, and also provide good reporting to get the status of current projects. The product must reduce manual intervention and it should work as SaaS in local instance also. It should not have any issues in any areas of the platform.
Evaluation Lessons Learned
Personally, I don't recommend using Jama Connect if you are looking for a requirement gathering system only, if you already have tools like JIRA or ALM. If there is JIRA, then you can develop your own approval plugin and it can bring the same functionality as Jama in JIRA. Most of the other features are available in JIRA, so we can use JIRA as development gathering tool. JIRA has a wide range of plugins that improve its the functionalities.

If there is no constraint on your budget, then I would recommend Jama for requirement gathering since we can keep requirements in separate tool and link those requirements to different tools. Even Tasktop-like tools consider Jama as the golden source of information.
Implementation Details / Implementation Partner
  • Implemented in-house
Implementation Phases
No
Change Management Lessons
Change management was a big part of the implementation and was well-handled
There are many things that fall under change management such as certificate management, database whitelisting-connectivity, and other audit perspective things that need to be considered before the actual implementation. There were actually very few issues, but those did need to be sorted out before the actual implementation of Jama in multiple environments.
Implementation Issues
  • Jama 2015.5 was really very smooth and there were no issues faced while implementing.
  • With Jama 8, we have too many challenges due to multiple processes and interconnection of those processes.
  • Jama 8 had many bugs, but fixing them was not a Jama priority.
  • Jama 8 doesn't have good performance results which is the reason multiple teams don't want to upgrade the current environment 2015.5 version to Jama 8.
Implementation Rating
8
Jama 2015.5 implementation is very smooth and no need for much manual work. Jama 8 has many challenges and we can not install it as smoothly as Jama 2015.5. Initially, Jama didn't provide the Jama 8's installer files or zip files and they were just providing docker files to everyone (which was really strange). It is the worst that they don't provide all the files at a time. Why should they tell us where we should deploy, and why only a dockerfile? I am not very satisfied with Jama implementation.
Training Types Used
  • Self-taught
Ease of Jama Connect Training
Internal training is sufficient to learn Jama.
Product Configurability
7
In the case of Jama 2015.5, it is very smooth and very simple. But in Jama 8, they made it quite complex.
Configuration Lessons
There should be only one configuration file and startup file. Also for setting environment variables, there should be only one environment variable file before you start Jama. Where customers want to configure their project and with which database must be the choice of customers. Right now, Jama doesn't support Oracle.
Additional Customization Considerations
We added customized item types and their attributes or report templates in Jama Connect.
Support Rating
6
Support teams fail to push the current defects to development teams to fix it. Jama doesn't provide 24/7 support, but it creates a lot of dependency. SOAP API calls and REST APIs are also not available for some of the automation which creates problems and adds extra cost to manage the resources doing those manually.
Bug Resolution
Yes
No, bug reports are never solved. Jama Connect has not fixed or prioritized reported bugs. One bug of Jama 8 is that TDS protocol doesn't support URL field of Jama, and it is impacting a lot of our projects. But, it still has not been fixed in the last 8 months.
Exceptional Examples of Jama Connect Support
Jama supported us on the weekend when they generally don't support on weekends or on their off hours. We were facing some issues with the application and we wanted to fix it on weekend, but we wanted help from vendor. They helped with prior notice of one week.
Easy Tasks
  • Creating item types and their attributes. In the case of Jama 2015.5, it is very smooth and very simple. But in Jama 8, they made it quite complex.
  • Reusing existing items for a new set of requirements.
  • Finding the activities of each item and history.
Difficult Tasks
  • Adding users in Jama is a completely manual process and it is really very difficult to add in each group. User onboarding must be more simple.
  • Jama's database schema is more difficult to understand. We can not read or write a query for any work using the current names of tables. Jama's database schema must be simpler.
  • Doing automation with Jama REST or SOAP API is quite difficult.
Usability
6
Jama is mostly designed for requirement gathering, but that can be possible using JIRA if we add only approval type of plugin for special requirement types. Jama's performance and features do not improve on a periodic basis i.e. with each release. Even bug fixes take a lot of time and they don't care about customer impact.
Scalability
6
There is no horizontal scalability available in Jama, we have only one choice to scale it vertically. But vertical scalable applications always have limitations to grow. In this case, Jama doesn't support horizontal scalability functions like multi-node architectures with a shared drive for the home directory.
Reliability and Availability
8
Jama is available most of the time if it is used within the application's boundary. Jama has very good availability if we use very high hardware servers. Sometimes we face issues if there are batch operations running.
Performance
9
With performance compared to JIRA, I do recommend Jama in this case. Jama provides very good performance, it loads immediately for any of the items and searches any item immediately. Performance is really good in all of the operations including creating stories, epics, item types or other support operations or report generation.
Systems Integrated With
There are many challenges, we faced while integrating Jama with JIRA due to field values and attribute names. We need changes on both sides for any integration requirement, and that is time consuming. But, this integration really helps to reduce manual work and improve productivity.
Types of Integration
  • File import/export
  • API (e.g. SOAP or REST)
Tasktop
Ease of Integration
9
Jama is easy to integrate with multiple applications as field values or attributes of each item types are common and we can integrate with the destination's item types. Conversion of item type supported in Jama creates problems in case of integration, since conversion can't be supported in integrations most of the time.
Integration Lessons Learned
If an item is integrated with any of the application, then Jama should not allow any conversion of that item otherwise the integration breaks. Also, REST API performance must be better because as soon as we increase the frequency of hits, Jama's performance gets degraded.
Pre-Sale Experience
9
The vendor is good.
Post-Sale Experience
8
After the sales process, the vendor is average for the response to queries which raise support issues. We have a problem with their support hours as they don't have 24/7 support and it delays the resolution. We need to wait until their support member comes online, and even then we cannot set up meetings immediately.
Key Negotiation Points
I never participated directly in negotiating but I was aware about the negotiation process with vendor. We generally keep in mind support, licensing cost and escalation process while negotiating, as well as defects resolution, audit perspective principles, and security vulnerabilities.
Dealing with Jama Software
Ask for 24/7 support in case of production issues or outages if you are negotiating. Also, set the SLA time for the issue resolution. For premier support tickets, SLA must be there. Performance related issues must be resolved with patches and any defects that need immediate attention or require an immediate fix must be provided by the vendor in a set time frame. Right now, Jama doesn't prioritize the defects on customer impact, they prioritize on their own.
Upgrade Process
Yes
The new release of Jama from 2015.3 to 2015.5 went very smooth without any issues. There were problems with 2015.5 to Jama 8 upgrade process. Jama has changed its base completely and provides only dockerfiles for Jama 8, which is not acceptable. They must provide options for individual customer need. They haven't tested Jama 8 outside the docker (since they support only that environment). Maybe they have changed this recently?
Upgrade Benefits
  • Some defects got fixed
  • New performance related improvements
  • New features
  • New fields support
Anticipated Benefits from Future Upgrades
  • Jama should provide REST API for more actions.
  • Jama should provide major features like support of plugins to customize the needs of the customer.
  • Jama should fix current major defects which I have discussed earlier.
Future Edition Upgrade Plans
No
Migrating Between Editions
No
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