Item: Jira Service Management
Rating: 1
Author: Verified User

Use Cases and Deployment Scope

We were using for helpdesk and some other use cases. It is ok but not great. The pricing listed above is outdated - and we will exit JIRA entirely soon because the standard version has ceased to be usable for anything other than very simple use cases. Atlassian have imposed a 5000 automation cap irrespective of user count in the standard plan.

Pros and Cons

Nothing. It's average.

Pricing is a rip off.
UX is ordinary.
Support is average.

Return on Investment

Now, negative. JIRA is a Cost to reduce.

Key Insights

Do you think Jira Service Management delivers good value for the price?

Are you happy with Jira Service Management's feature set?

Did Jira Service Management live up to sales and marketing promises?

Did implementation of Jira Service Management go as expected?

Would you buy Jira Service Management again?

Likelihood to Recommend

It is not suited for companies with anything other than very simple use cases.. unless you want to over-pay for the service. Strongly suggest looking at other alternatives. Atlassians treatment of the user community with the recent price increase was plain woeful in my opinion.

Beware JIRA ITSM pricing increase.

Overall Satisfaction with Jira Service Management