Overall Satisfaction with JotForm
We are an app development company who needed a way to easily create forms to capture the information of app users. JotForm was used exclusively by our marketing and account management departments. Before JotForm, we didn't have a way to capture this information in an efficient way, nor run reports to see key analytics.
- It's super simple and quick to get a new form up and running.
- Numerous form options and components make it possible to create a form just to do about anything.
- Exporting and reporting options are robust, allowing you to easily manipulate and analyze your submission data.
- Contacting customer service isn't the easiest. They don't have a phone number. You have to submit a ticket to a forum-type place and wait for a response.
- The price and submission count difference between gold and platinum level is ridiculous. If I remember right, you have to jump from 100,000 to 1,000,000 submissions and the price difference is $100/mo. Needs to be an intermediate step between the two.
- JotForm increased the conversion from interested person to user on our app.
- We were able to reduce the amount of time spent trying to build forms via coding and other more complicated methods.
- We were better able to track patterns and data from app users to help drive decisions about how/where to advertise to try and get new app users.
- Customer Surveys