Jotform - a pretty good system
February 15, 2023

Jotform - a pretty good system

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Jotform

We use Jotform on a day to day to collect information from Mentorship program interest, to registration for events, feedback, and everything in between. It's a solid place we can easily create forms for all types of uses. It's easy to use, easy to edit, easy to download/save information and easy to organize.

Pros

  • Organization
  • Custom branding options
  • Easy to use

Cons

  • No ability to purchase additional submissions without upgrading your whole account
  • Not easy to direct users back to edit their submissions
  • Allows us to create and house up to 25 forms, and archive ones we no longer use without losing information
  • Allows us to easily collect payment for registration events and integrates via Zapier, which saved us some processing fees (~$2 each) via our event platform vendor
  • We're on a Legacy plan, which shows they value their long-time customers!

Do you think Jotform delivers good value for the price?

Yes

Are you happy with Jotform's feature set?

Yes

Did Jotform live up to sales and marketing promises?

Yes

Did implementation of Jotform go as expected?

Yes

Would you buy Jotform again?

Yes

Overall easy to use and looks nice. Could use some payment plan adjustments (i.e. being able to purchase additional submissions for a one time use).
Support has always responded with a valid answer in a reasonable amount of time.
Jotform is well suited:
  • If you need easy to create, aesthetically pleasing forms.
  • If you don't need anything too complicated.
  • If you are looking to collect payment for a registration system.
Jotform is less appropriate:
  • If your "form-fillers" need to be able to go back in and updated their information.
  • If your submission needs vary -- there's not a way to purchase additional submissions for one-time use

Jotform Feature Ratings

Survey templates
8
Themes
6
Custom logo/branding
9
Changes to live survey
5
Question design help
5
Multiple question types
9
Survey logic flexibility
8
Response tracking
8
Data export
8
Standard reports
8
Custom reports
7
Analytics
7
Vendor-offered crowdsourcing
7
Respondent restrictions
7
Access controls
8
Compliance
8

Comments

  • Elton Cris | TrustRadius Reviewer
    Hello, Thank you for sharing your experience with Jotform! We're glad that you find our platform intuitive and that it has been a great help in streamlining your day-to-day operations. We will take your cons into consideration as we continue to improve our platform. Reach out to us through our support contact form at https://www.jotform.com/contact/ if you have any questions, like editing the submissions. There are a few ways to do that, and we might be able to provide a workaround for you. Thanks for choosing Jotform! -Elton, Jotform Support

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