Item: Jotform
Rating: 7
Author: Verified User

Use Cases and Deployment Scope

Use it to gather stories from freelance writers and contributing photographers.

Pros and Cons

provide prebuilt elements
provide widgets
provide options for distribution and promotion for universal participation

In my experience, occasionally get error message that's vague saying "Something went wrong" but it does not really go into the what part of that error message
In my experience, sometimes the page does not load although it can sometimes be resolved by refreshing the page or trying again to load the page.
I wish that the integration with Google sheets would include line hyperlinks to the files that are uploaded through our photo upload form. In my experience, it just gives the URL which would need to be pasted into a browser.

Alternatives Considered

Google Forms

In my opinion, more flexible and feature rich

In my opinion, it takes a little too long to get support, but it is good when it comes. The chat button that pops up once in a while disappears whenever I try to use it as soon as I type into the question area.

Likelihood to Recommend

It took a while to figure out what the best integration would be for gathering the photos. Even though the PDF that is attached to the email notification of a submission has the feel and look of a "contact" sheet with thumbnails, the file size of each photo does not appear on it when testing even when that is one of the chosen elements in setting up the layout of the PDF.

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Marijoy A
commented 7 months ago
Hi There, We appreciate you taking the time to give a positive review. Thank you for using Jotform and for sharing your experience with us. We're glad you like our wide range of prebuilt elements and widgets that can greatly simplify the process of creating forms. We're sorry for the inconvenience caused by the error messages and the occasional page-loading issues. If you encounter them again, please let us know, and we'll look into it. We understand that timely assistance from our support team is crucial, and we are continuously striving to improve our response time. We are committed to providing you with the best support possible. Our chat support depends on the availability of agents and the number of questions in the support forum. If the chat icon disappears, it may be because no agents are available. We'd like to further investigate the issue with Google Sheets integration and PDF attachments in the notification email. We'd appreciate it if you could share more details so that we can have a better idea of what's happening and work on a solution. Reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be glad to assist you.

Photo upload template was a good springboard

Overall Satisfaction with Jotform

Use Cases and Deployment Scope

Pros and Cons

Return on Investment

Alternatives Considered

Key Insights

Do you think Jotform delivers good value for the price?

Are you happy with Jotform's feature set?

Did Jotform live up to sales and marketing promises?

Did implementation of Jotform go as expected?

Would you buy Jotform again?

Other Software Used

Usability

Support Rating

Likelihood to Recommend

Jotform Feature Ratings