Item: Jotform
Rating: 9
Author: Austin Chapman

Use Cases and Deployment Scope

I really enjoy the customizable features that Jotform allows user even in the free "starter" level. I've used other online survey builders and in the short time I've used Jotform I feel like an absolute pro. The interface is super user-friendly. Jotform's surveys don't "monkey" around, they are legit and fun to create!

Pros and Cons

Customizable
User-friendly
Dynamic Designs

More surveys in the "starter" level tier (even if that means more ads)
Higher limits in the "starter" level tier

Return on Investment

Better Training Opportunities
Easy of Communication

Alternatives Considered

SurveyMonkey

Jotform offers more free features, a cleaner user experience for the responder, and an exciting designer interface. I love the custom URLs that each survey can have. However, SurveyMonkey doesn't limit you to have surveys in their free plan so that's something I'd like to see changed for Jotform in the future.

Key Insights

Do you think Jotform delivers good value for the price?

Yes

Are you happy with Jotform's feature set?

Yes

Did Jotform live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Jotform go as expected?

Yes

Would you buy Jotform again?

Yes

Other Software Used

SurveyMonkey

Usability

Support Rating

I have never contacted their support team.

Likelihood to Recommend

I've used Jotform for training feedback and to collect information on what types of trainings peek the interests of my team. The data these surveys provide allow me to tailor my training program to various topics, skills, interests, or problem areas that need to be addressed. Seeing all the templates I know I'm just barely scratching the surface of what their software can do!

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Marijoy A
commented 5 months ago
Hi Austin, Thank you for your positive feedback on Jotform's customizable features and user-friendly interface. We're delighted to hear that you're enjoying your experience with us and that you're finding the platform easy to navigate, even on the Starter plan. It's also great to know that Jotform has been beneficial for your training programs. We understand that you would like to have more surveys and higher limits for the Starter plan. There is an option to increase your form and submission limits for free by just completing some tasks. You can check it on your account's Increase Limits tab at https://www.jotform.com/myaccount/increase-limits. We are always striving to provide the best value for our users, and your feedback is crucial in this process. We will certainly take your comments into consideration for our future pricing strategies. If you have any questions or need help, please let us know through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help you out.

Jotform Doesn't "Monkey" Around

Overall Satisfaction with Jotform