Item: Kayako
Rating: 1
Author: Verified User

Use Cases and Deployment Scope

We used Kayako as our main ticket and helpdesk system to provide automated ticket generation and job management.

Pros and Cons

Tickets
Helpdesk
Allocation

I would like to see ethical pricing
I would like to see ethical contracts
Intext pictures and rich content formatting

Return on Investment

Negative, I believe they practice unethical behaviors
Negative, I feel they short-changed contracts
Negative, because in my experience, they have huge unannounced price increases

I believe that buyers should beware! In my experience, Kayako will get you in and then attempt to lock in contracts with price increases of 200% percent in a year and not notify you until after the renewal date and attempt to force continued use based on exit clauses. I believe they also manipulate contract dates to short-change clients.

I believe that buyers should beware of Kayako

Software Version

Overall Satisfaction with Kayako

Use Cases and Deployment Scope

Pros and Cons

Return on Investment

Key Insights

Do you think Kayako delivers good value for the price?

Are you happy with Kayako's feature set?

Did Kayako live up to sales and marketing promises?

Did implementation of Kayako go as expected?

Would you buy Kayako again?

Likelihood to Recommend

Kayako Feature Ratings