A great way to communicate with current and potential customers with tons of functionality
August 31, 2021

A great way to communicate with current and potential customers with tons of functionality

Mike Chirveno | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Keap Pro

Overall Satisfaction with Keap (formerly Infusionsoft)

I use Keap for ongoing communication with current customers, drip campaigns for prospective customers who have downloaded website resources, onboarding campaigns for new customers, and communication with people who have recently purchased my book. Most of these utilize automation. I also use the Keap calendar to let people schedule appointments with me. I have also used landing pages and product purchase capabilities.
  • Bulk email.
  • Automation.
  • Landing Pages.
  • Scheduling.
  • It would be great if there was more functionality around structuring products that you can sell. I was doing an in-person event and wanted to sell the first admission for X and the second for X + Y. That was not supported and I had to use a workaround.
  • There was one part of creating automation that wasn't intuitive. I wanted an email recipient who clicked through to a landing page but didn't complete the goal (register for an event) to get the next email in the sequence. I had to work around to get the functionality I wanted.
  • I've sold online classes on Keap.
  • I've scheduled sales calls based on email marketing campaigns.
The Keap product is more robust than these products. It delivers functionality for similar pricing.

Do you think Keap delivers good value for the price?

Yes

Are you happy with Keap's feature set?

Yes

Did Keap live up to sales and marketing promises?

Yes

Did implementation of Keap go as expected?

Yes

Would you buy Keap again?

Yes

Slack, Google Workspace (formerly G Suite), Microsoft 365 (formerly Office 365), Dropbox, Evernote, QuickBooks Online, QuickBooks Desktop Pro
Great for a solo operator because of the automation. Keap can continue to contact customers and prospects while I'm doing other things. It's a good robust tool for small businesses with lots of functionality. I haven't been able to find anything that I want to do but can't.

Keap Feature Ratings

Landing pages
9
Mobile optimization
10
Email deliverability reporting
10
List management
10
Lead nurturing automation
10
Lead scoring and grading
10
Data quality management
10
Automated sales alerts and tasks
10
Calendaring
10
Standard reports
7
Custom reports
7
API
Not Rated
Role-based workflow & approvals
Not Rated
Customizability
8

Keap Resources and Customization