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Khoros Works!
July 17, 2023

Khoros Works!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Response
  • Messaging

Overall Satisfaction with Khoros Care

We use Khoros every day to assist our Customers on Twitter and Facebook! There is also Instagram integration, but my Team doesn't use that. We respond to PMs, DMs, public Tweets, and public Facebook posts for 21 hours a day, seven days a week.
  • Access Customer information easily
  • Makes it easy to share gifs and emoijis with Customers
  • Allows us to contact mulitple Customers at once
  • Khoros could use better Twitter integration as it is difficult to see Tweets with multiple posts.
  • A post view counter that shows exactly how many Twitter posts your account has viewed would be helpful, since new limits have been introduced.
  • More mobile functionailty
  • Used queueing or routing to achieve increased efficiency.
  • Used bot technology to keep our Customers informed
  • Used analytics and dashboards to increase agent awareness
We use Khoros every day, so if we didn't have Khoros we wouldn't be able to do our work!
Our Team has gone from a small group to a bigger team, and I was told that in the past our team had over 40 people (which is large for our specific work group). So far, the product has grown with us.

Do you think Khoros Care delivers good value for the price?

Not sure

Are you happy with Khoros Care's feature set?

Yes

Did Khoros Care live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Khoros Care go as expected?

I wasn't involved with the implementation phase

Would you buy Khoros Care again?

Yes

Since we use Khoros every single day, I can't imagine using any other platform to get our work done. I appreciate the flexibilty of the platform as our Company has made changes based on individual Employee access, added new features, and communicated outages whenever things aren't working as smoothly as they should.