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Long time Khoros user, happy with the product
July 17, 2023

Long time Khoros user, happy with the product

(John) Ryan Miller | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Response
  • Messaging

Overall Satisfaction with Khoros Care

Our team uses Khoros Care to manage and respond to incoming customer engagements through social media. We deal in customer recovery, and customer retention, as well as building brand love and fostering brand relationships through engagement on social media, using Khoros.
  • Streamlined functionality
  • Increase response time and abilities
  • Organizing engagements and data
  • Minor UX glitches
  • minimize click amount to perform functions
  • greater analytics tools and capabilities
  • Use Khoros to aid in customer retention
Khoros provides the functions that our team needs to achieve our goals
Khoros is perfect for a team of our size, about 10 people total
Easy to learn

Do you think Khoros Care delivers good value for the price?

Not sure

Are you happy with Khoros Care's feature set?

Yes

Did Khoros Care live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Khoros Care go as expected?

I wasn't involved with the implementation phase

Would you buy Khoros Care again?

Yes

Khoros is great for handling a large volume of engagements and streamlining response capabilities across all platforms, especially for social media teams.