Item: Khoros Care
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

to reply to customer messages/ public posts about our company or who require help from our company. To engage and respond to questions and enquirys as well as offering a service to those who need assistance. this involves messages back and forth between customer and employee over social media platforms like facebook and twitter.

Pros and Cons

collects and provides data
turns data into statistics used to evaluate trends
notifies of trends

Return on Investment

made it easier to read trends and identify customer issues

Likelihood to Renew

again, due to the errors and glitches i've experienced

Scalability

it works well with large numbers of users

Key Insights

Do you think Khoros Care delivers good value for the price?

Not sure

Are you happy with Khoros Care's feature set?

Yes

Did Khoros Care live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Khoros Care go as expected?

I wasn't involved with the implementation phase

Would you buy Khoros Care again?

Yes

Likelihood to Recommend

there have been some issues with the platform while using it such as glitches and errors

Great platform

Modules Used

Overall Satisfaction with Khoros Care