Useful tool!
July 17, 2023
Useful tool!
Score 9 out of 10
Vetted Review
Verified User
Modules Used
- Response
- Messaging
Overall Satisfaction with Khoros Care
We use it to talk to customers on social media, handling both public and private messages. It helps us to manage both incoming and historic customer conversations. We are able to review our target stats using Khoros as well as work as a team on the conversations by sharing chat identification numbers.
- Organises conversation queues
- Allows conversation queues to be ordered by priority
- Easy pick up of conversations
- No thoughts at this time, it is pragmatic and covers anything I can think of us needing
- Reaching priority cusotmers
- reducing wait times
- tracking employee metrics effectively
Do you think Khoros Care delivers good value for the price?
Yes
Are you happy with Khoros Care's feature set?
Yes
Did Khoros Care live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Khoros Care go as expected?
I wasn't involved with the implementation phase
Would you buy Khoros Care again?
Yes