Item: Kintone
Rating: 10
Author: Caneel Johnson

Use Cases and Deployment Scope

RRCA is a large organization with around 200 employees and multiple divisions that oversee multiple programs. We are a Community Action Agency and so have to abide by CSBG regulations. Previously to Kintone, every program/division was reporting, and recording information separately. There was no centralized way of accessing and storing the data. Kintone allowed specific information to be shared across all programs and program-specific information to be visible only to its respective program. All of our programs have different criteria and different types of information.

Pros and Cons

Allows for easy communication and sharing
Allows for vast differences in programing across multiple apps
Replaces excel spreadsheets with live useable data

Record numbers could be applied upon creation not upon save. This would negate the need to save and edit when using record numbers as identification or to link records.
It would be great to have user selection and department fields be more dynamic. To be able to sort, filter, etc. These fields are limited in how they are used to group and report data. These are key fields that need to be able to use.
It would be great to have more dynamic search capabilities all around. Especially when using the filter in lookups. It would be wonderful to have a search bar that you can type in a and all a's will appear. Just like when you type in the filter (All Records) and all fields with the letters you type populates. This would save a lot of time for everyone!!!!!
A plugin to format phone numbers, Social security numbers, dates, ect.
A plugin that calculates dates from today.
The ability to add the "Assigned to me" section of the portal to spaces. (On the left column like on the Portal.
Plugin for reporting across applications

Return on Investment

Better visibility. Nore comparing spreadsheets now all related records are displayed on one page.
Our report capabilities were limited to what our previous IT people had programed sequel to pull. Now we can report off any data in the app.
Our staff had to enter things into multiple spreadsheets which meant multiple submissions of the same data. Now we use action buttons and lookup fields to push and pull data that previously had to be typed multiple times or copied and pasted across platforms.

Support Rating

The staff at Kintoone is amazing. they are always there to help out. He is always supportive and patient. He is quick to respond and always has a kind demeanor. He knows his stuff, and when he is stumped his support is always right there to help. I have had the pleasure of working closely with Elias Bexanis this year, and he is also awesome. They both have gone above and beyond to help me develop Kintone to meet the vast needs of our Company.

Product Configurability

Kintone has been awesome at meeting the needs of extensive needs of RRCA. So far we have developed hundreds of apps, divided into 10 spaces for 3 divisions. One of those divisions is the largest in RRCA and will have another 15 programs to add to the build. Then there are still 2 more divisions. One with multiple programs and one with crazy strict visibility restrictions.

Alternatives Considered

Previously we used, sequalm access, and something called CSST. None of them were as dynamic or easy to build and update as Kintone.

Key Insights

Do you think Kintone delivers good value for the price?

Yes

Are you happy with Kintone's feature set?

Yes

Did Kintone live up to sales and marketing promises?

Yes

Did implementation of Kintone go as expected?

Yes

Would you buy Kintone again?

Yes

Likelihood to Recommend

Many of our programs use excel spreadsheets to record, report, track, and assign tasks to workers. These spreadsheets need to be saved to a server so they can be accessed by all team members, in real-time. Then our off-site people have to log onto a VPN and to the server to access the information. If the service is spotty then they are kicked off repeatedly and large data sets are almost impossible to work with. Replacing those spreadsheets with an app on Kintone allowed instant access to the information, and because Kintone is web-based our employees did not need to connect to the server or the VPN. The only place I see that Kintone was less appropriate was when a database was required by the state and could not be replaced with Kintone.

No more Access yeay!!!!

Overall Satisfaction with Kintone