New Product. Still getting up to speed. Huge potential.
Updated December 18, 2023

New Product. Still getting up to speed. Huge potential.

Adam Kuhn | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User

Overall Satisfaction with KnowBe4 PhishER

My goal was tight integration with Microsoft 365 and quick blocking of phishing campaigns. Previously, blocking was a manual process, but with KnowBe4 PhishER - I wanted reporting of real threats to trigger protective action.

Pros

  • Integrate with M365
  • Integrate with KnowBe4 Phish Reporting
  • Provide feedback to staff

Cons

  • Setup of rules and actions is still a little confusing.
  • I don't want to create too much traffic for the end user - need to tweak.
  • I still want to see what users are submitting - a little tricky to figure out, but getting help.
  • A little early to tell on ROI, but the more secure we are around email and phishing response, the less time wasted - and time is money.
  • Revised opinion - it was a net-negative due to the admin burden of mis-identified phishing emails.
A little soon to tell, but there's more of a "set it and forget it" quality that you could take advantage of. I actually want a little more "noise" so I can see what people are reporting.

Revision - too many false positives.
I don't think we've implemented this yet - or know about these particular features. The feature set is large - and I think the best approach is short sessions with support to scale up the implementation.
We've had to turn them off.

Do you think KnowBe4 PhishER/PhishER Plus delivers good value for the price?

No

Are you happy with KnowBe4 PhishER/PhishER Plus's feature set?

No

Did KnowBe4 PhishER/PhishER Plus live up to sales and marketing promises?

No

Did implementation of KnowBe4 PhishER/PhishER Plus go as expected?

No

Would you buy KnowBe4 PhishER/PhishER Plus again?

No

I've unfortunately had to downgrade my recommendation. I think the product hasn't been refined yet. By crowdsourcing anti-spam services, you end up with a system that flags legitimate email as high-confidence phishing messages. Defender users are no longer allowed to release their own quarantine items. Thus, the end result is a huge burden on IT to release legit messages.

KnowBe4 PhishER/PhishER Plus Feature Ratings

Incident Response Platforms
7.5
Integration with Other Security Systems
8
Centralized Dashboard
8
Machine Learning to Prevent Incidents
10
Live Response for Rapid Remediation
4

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