I would definitely recommend this to all my colleagues
August 05, 2020

I would definitely recommend this to all my colleagues

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with KnowBe4 Security Awareness Training

User management is handled super easily with an LDAP export and import into the web GUI. Once done you've got a fully working list of users who just need to get on the first time to set their passwords. It's as simple as that and takes a major hurdle out of set up.
It's being used across the whole organization after a trial run by the IT Department. We found it so easy to use and straight forward that we introduced it seamlessly to our entire employee pool and have not had any issues. This is helping us address email security and training.
  • Super easy to understand videos
  • Well researched topics
  • Keeping up to date with email trends
  • Maybe more videos and training topics
  • Admin portal redesign
  • Ticket entry made easier
  • We have found that our users are much less likely to call to ask about an email.
  • We have saved time diagnosing viruses and the like.
  • Saved money on higher priced products
Seems to do a better job of getting the point across to the users in an easy to understand manner and usually is entertaining while doing so. The voice-overs and graphics are pleasant and easy to grasp for almost any user's technical abilities. I would say it is the best in the biz.
Not sure we've had much contact with support but that goes to show how easy the product is and how well it is put together. Some users have a little trouble getting around the site, and our admins say the top menu bar could be laid out a little more logically but that's about it.

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Lots of impact from fresh content like keeping everyone advised on the latest phishing emails to look out for. Constant email reminders are useful as well and help a lot. Also having videos and training from different publishers seems to help as well. The impact is users are ready for the onslaught of malicious emails.
The most important metrics are the list of users who need help not clicking phishing test emails. And the most important report would be for managers to see how their employees are doing. These types of information give us a wide breadth of an overview on our users and how they're learning.
I would be very likely to recommend KnowBe4 Security Awareness Training to any colleague who asks. Its super straight forward and seems to be well understood by our users. Due to this I would highly recommend it to almost any organization. This helps us keep a last line of defense again emails.